General Terms, Policies and Conditions of Use of LusoHub's digital presence

 

These are LusoHub's General Terms, Policies and Conditions of Use regarding the use of its websites and products, services and digital features provided to our Clients or Users.

 

By accessing and browsing our website, and by using our services, you agree and accept these general terms, policies and conditions of use, as well as our Privacy, Security and Data Protection Policy, and all specific terms and conditions related to each of the registered services or features; in the event that you or User do not agree with them, we ask you to immediately discontinue use.

 

LusoHub may modify, add or remove portions of these General Terms, Policies and Conditions of Use, as well as all terms, policies and conditions published on the website at any time without prior notice. Such changes will become effective immediately upon posting. It is the User's sole responsibility to keep themselves informed of and regularly review these General Terms, Policies and Conditions of Use and the other existing terms, policies and conditions. By continuing to use LusoHub's websites, you agree to any changes made to them.

 

Any use of the website that violates the content of these General Terms, Policies and Conditions of Use may result, among other consequences, in the termination or suspension of your rights to use the website.

 

All rights related to LusoHub's websites, applications and digital presences are reserved.

 

About Us

 

LusoHub is a Portuguese company that provides advisory and mediation services related to administrative, financial and tax matters, as well as legal support, for all those who intend to invest, live or relate to Portugal.

 

Belonging to the Ferrinho Group, our multidisciplinary team of Portuguese advisors came together to create a company committed to providing high-quality personalized services, with a presence in Portugal, South Africa and Brazil.

 

Copyright

 

LusoHub reserves the right to update and make changes to the published information at any time without prior notice. To keep up to date with any content, please regularly review these General Terms, Policies and Conditions of Use and visit the website pages regularly.

 

Content

 

LusoHub defines content as covering all information, in any format, on its website and in its digital presence, on any channel, whether published by LusoHub, or by its users.

 

LusoHub frequently changes, checks and updates the content of its website pages. Despite the agility and diligence of your teams, it is possible that some information is not up to date. LusoHub does not guarantee, nor is it responsible for, the accuracy, completeness or timeliness of the data published at any time, in any way, and as such, no liability can be attributed to LusoHub for any inconvenience or resulting damages.

 

The use of content published on the website, in whole or in part, is not allowed without the prior written consent of LusoHub. If, during your browsing, you leave our website through links that redirect you to third-party websites, LusoHub declares that it is not responsible for the content of these pages, and therefore no responsibility can be attributed to LusoHub for any resulting damages.

 

Images & Videos

 

The images or videos used on the website are protected by copyright and may not be reused, copied or reproduced in any form or by any means. Most of the images used come from image banks, so their use is prohibited due to the associated copyright.

 

Images or videos in which the intellectual property rights and copyrights belong to LusoHub may not be used in whole or in part without the prior and express written consent of LusoHub.

 

Trademarks and Logos

 

The trademarks and logos belonging to LusoHub, or any name, product or service slogan used on its website, are the property of LusoHub and may not be copied, imitated or used, in whole or in part, without the prior express written permission of LusoHub.

 

The use of meta tags, or any other "hidden text" using LusoHub, or any other name, trademark or name of product, or service belonging to LusoHub, is not permitted without the respective express prior written permission.

 

In addition, the design, programming and layout of the website may not be copied, imitated or used, in whole or in part, without the express prior written permission.

 

Content provided by the Client or User

 

The Website may include areas for comments, messages or other features that allow you to post your own content ("User Content") in the form of text, data, information, text, sound, photographs, code or other material in other formats.

 

You are, for all intents and purposes, the sole party responsible for the use of these areas and will use them at your own risk. You represent that the User Content you post is owned by you and that you are the sole owner of the rights thereto. They further declare that they have the legal right to transmit, distribute and reproduce this content.

 

You further agree not to make available any User Content that may be in any way unlawful, unlawful, harmful, or that may cause harm of any kind, or that promotes behavior or actions that may result in any such occurrence.

 

LusoHub is not responsible for any loss or damage caused by any User Content, whether posted or saved, nor by any statements or User Content provided by users.

 

You reserve the right, but have no obligation to do so, in your sole discretion, to monitor, moderate, view, edit, remove or not publish any User Content provided, posted or stored on your website without notice.

 

You acknowledge and agree that by posting User Content on our website, you are granting perpetual, irrevocable, non-exclusive rights in such User Content, free of charge, fully sublicensable for use, reproduction, adaptation, publication, translation, derivative works creation, distribution and display throughout the world and through any medium. The User grants the right to use the name submitted with the content.

 

Newsletter Sending List Terms and Conditions

 

By joining the newsletter mailing list on our website, the User gives LusoHub permission to send personalized offers, advertising campaigns, promotions, campaigns or information related to their subscribed newsletter, or those of its partners, to the indicated email address.

 

We use the data provided, requested in the newsletter registration form, to send you news that provides information on matters related to activities or activities conducted by your partners or associates.

 

We declare that, by subscribing to our newsletters, this subscription assumes that you accept these Subscription Terms and Conditions, as well as the General Terms, Policies and Conditions of Use, and our Privacy, Security and Data Protection Policy.

 

If a link in the newsletter redirects you to our web pages, this also authorizes us to process and use your IP address, location data, web beacons and similar technologies. We use this information to check whether the offers presented to you correspond to your preferences and to improve your browsing experience.

 

We will process and use the data provided for as long as you are subscribed to the newsletter. Your data will always be treated in accordance with our Privacy, Security and Data Protection Policy and the Data Protection Policy and the General Terms, Policies and Conditions of Use of our websites and applications.

 

In relation to any data you provide through the website, you or the User

 

Privacy, Security and Data Protection Policy

 

LusoHub is committed to protecting the privacy of Users of its websites. In this context, this Privacy, Security and Data Protection Policy has been prepared to affirm this commitment and respect the rules of privacy and protection of personal data.

 

The general rules regarding privacy and the processing of the data we store, in strict compliance with and in accordance with European legislation, specifically the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 - GDPR).

 

LusoHub seeks to respect the best practices in terms of security and protection of personal data, promoting actions and improvements in systems that ensure the protection of the data provided by our Users.

 

The use of our websites, products and services, the completion of our forms and the provision of data directly imply the knowledge of this privacy and security policy and the acceptance of the General Terms, Policies and Conditions of Use and other terms, policies and conditions specific to the subscribed services.

 

When subscribing to our services, please read their terms and conditions carefully. By providing your personal data, you authorize the recording, processing, use and disclosure of the same in accordance with the rules defined herein.

 

This entity responsible for data processing, according to the General Data Protection Regulation, is:

LusoHub, Lda

Address: Praça Príncipe Lisboa

VAT number: 51350

Contact: +351

 

LusoHub provides services and, within this context, decides appropriately, always in strict accordance with the Personal Data Protection Law, which data will be recorded, the means for processing this data and the format and purpose for which it will be used.

 

As a general rule, personal data is recorded when you register for one of our products or services, or when a request or contact is made via our website.

 

The provision of some personal data is mandatory because it is necessary for the execution of tax proceedings, and in the event of lack or insufficiency of this data, LusoHub may not provide the service in question. In these cases, the user will be duly informed about the mandatory nature of this data in order to continue the process.

 

The personal data recorded is processed electronically and in strict compliance with the Personal Data Protection Law, stored in specific databases created for this purpose.

 

Personal data includes any information collected by us, or provided by you, regardless of the means used for such collection, including images, to individuals who allow themselves to be identified.

 

Personal data is considered to be any information about an individual who is identified, or becomes identifiable, by means of such information, and whose identification can occur directly or indirectly, specifically by an identification number, name, date of birth, telephone number, email address, address or other elements.

 

All the personal information that LusoHub may collect when the user visits the website are:

(i) necessary for the performance of the contract/relationship to which you are a party or to take steps at your request prior to entering into a contract/relationship;

(ii) collected with your prior consent;

(iii) necessary to comply with a legal obligation to which LusoHub is subject

(iv) necessary for the purposes of the legitimate interests pursued by the controller or by a third party.

 

All data is processed in accordance with the GDPR and Portuguese legislation (Law No. 58/2019, of August 8). This data protection policy is in line with the guidelines by which LusoHub is governed, actively committed to respecting the privacy of its customers and users.

 

What kind of personal data do we process?

 

LusoHub records and processes personal data necessary for the provision of services and/or registration of features, services or communications, including data such as:

 

Your name, date of birth, place of birth, marital status, passport, image identification, signature, and contact details (email address, telephone number, and address)

• Some personal data is mandatory and, in the event of a lack or insufficiency of such data, LusoHub will not be able to provide the service in question. In these cases, the user will be duly informed of the obligation to provide such data, applicable when subscribing to a plan or creating an account on our websites.

Transaction information, including financial data

• To process payments for the services.

Communications you exchange with us (e.g. emails, letters, phone calls or WhatsApp communications)

• Applicable when you contact LusoHub or are contacted by LusoHub.

Information about how you use our websites or apps

• Applicable when you use our websites or apps, in accordance with our Terms and Conditions of Use of Tracking Technologies (cookies).

When you file a complaint

• To process your complaint.

LusoHub also records traffic and location data with the prior consent of the Client or user, without prejudice to compliance with legal regulations.

 

 

For what purposes is personal data used?

 

The personal data provided or collected is generally used to:

• Register a new private account on the LusoHub website

• We use your information to provide our services.

• Communicate with and manage our relationship with you, including managing complaints or suggestions

• From time to time, we may contact you by email, phone call or SMS for administrative or operational reasons, such as sending you payment confirmations, as well as informing you about the processing of complaints. These communications are not made for marketing purposes, and you will continue to receive them even if you opt out of receiving marketing communications. We will also use your personal data to respond to your requests, suggestions or contacts, improve our services and your customer experience.

• We may send you marketing communications if you indicate that you wish to receive them. If you agree to receive marketing communications, we will send you newsletters with news about us, such as new products you may be interested in or offers that may please you. Please note that we do not share your personal data with companies other than those in the Group for marketing purposes unless we have your consent to do so. If you do not wish to receive further marketing communications from us, simply click on the unsubscribe link at the bottom of any marketing communication from LusoHub.

• The business purposes for which we use your information include accounting, billing and auditing, security, legal and procedural purposes, statistical studies, as well as system development and maintenance.

• Comply with our legal obligations. In particular, the obligation to provide your personal data to the Tax Authority.

 

How long is your personal data stored?

 

The personal data collected is processed in strict compliance with the applicable legislation and stored in specific databases created for this purpose. The period for which data is stored and retained varies depending on the purpose for which the information is used. The data necessary for the provision of the subscribed products and services will be kept for as long as you maintain your relationship with us, unless we are required by legal requirements to keep the data for a longer period.

 

With regard to the processing of personal data for which your consent is required (e.g. marketing), the data will be kept until you withdraw your consent.

 

What are the Rights of Data Subjects?

 

In accordance with the provisions of the General Data Protection Regulation (GDPR), the data subject is guaranteed, at any time:

• Right to information – The data subject has the right to receive information about the terms of processing of their personal data at the time of data collection or, if the data is not collected directly from the data subject, within a reasonable time after the personal data is obtained, unless there are exceptions provided for in the GDPR.

• Right of access - The data subject has the right to obtain confirmation as to whether personal data is being processed and, where applicable, the right to access their personal data, as well as to obtain information about the purposes of the processing, the categories of personal data concerned, the recipients of the data and the expected period of retention,  among others.

• Right to rectification - You have the right to obtain, without undue delay, the rectification or updating of inaccurate personal data concerning you.

• Right to erasure - The data subject has the right to obtain the erasure of his or her personal data, without undue delay, within the limits provided by law.

• Right to restriction of processing - The data subject has the right to obtain the restriction of processing if one of the conditions set out in the GDPR is met.

• Right to data portability - The data subject has the right to receive the personal data concerning him or her that he or she has provided in a structured, commonly used and machine-readable format.

• Right to object - The data subject has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him/her, especially when his/her data is processed for direct marketing purposes.

• Right not to be subject to decisions based solely on automated processing - The data subject has the right not to be subject to a decision taken solely on the basis of automated processing of his or her personal data, including profiling, which produces legal effects that significantly or similarly affect him/her.

 

You may request, at any time, the exercise of the rights listed above (with the exception of the data strictly necessary for the provision of the service) by e-mail to geral@lusohub.pt. In addition to any other administrative or judicial remedy, the data subject has the right to lodge a complaint with the CNPD or other competent supervisory authority under the law, if he/she considers that his/her data is not being legitimately processed by LusoHub, in accordance with the applicable law and this Policy.

 

Under what circumstances does the communication of data with other entities take place?

 

LusoHub may use other entities to provide specific services. From time to time, such services may involve access by these entities to users' personal data.

 

Thus, any entity subcontracted by LusoHub will process the personal data of our or users in the name and on behalf of LusoHub, under strict obligation to adopt the necessary measures to ensure the protection of personal data against destruction, whether accidental or unlawful, accidental loss, alteration, unauthorized disclosure or access, and against any other form of unlawful processing.

 

LusoHub seeks to ensure that these processors are carried out with the greatest guarantees in terms of security and reputation. The Client's or user's data may need to be preserved and communicated for use by the competent authorities, in accordance with legal obligations, if LusoHub is notified by these entities to provide it, always in strict compliance with the GDPR.

 

Under what circumstances may your personal data be transferred?

 

The provision of specific services by LusoHub may result in the transfer of your data in and out of Portugal. In this case, LusoHub will strictly comply with the applicable legal provisions regarding the protection of personal data and the requirements applicable to such transfers, namely informing the user.

 

What are the security measures adopted by LusoHub?

 

LusoHub is committed to ensuring the confidentiality, protection and security of its customers' personal data, implementing appropriate technical and organizational measures to protect such data against any form of improper or illegitimate processing and against any accidental loss or destruction of such data.

 

As we recognize the sensitivity of this matter, we have prepared and disseminated a Personal Data Protection Policy to all our employees, in order to ensure that they are aware of the obligations imposed on them in this regard.

 

To ensure the continuous awareness of our employees, we also develop training sessions for them, who undertake not to disclose to third parties or use for purposes contrary to the law any personal information of LusoHub's customers that they come to know in the performance of their work functions.

 

In summary, LusoHub's security measures encompass not only the implementation of technologies and procedures, but also the continuous awareness and training of employees to ensure the effective protection of customers' personal data.